We opened bank accounts for Léon, Anna and Amaia back in October. Soon after, we received letters containing the account numbers but telling us that passbooks couldn’t be issued until we transferred money into the accounts.
We put a tenner into each account, but the passbooks never turned up, and although we set up weekly standing orders for transferring pocket money, they never received any account statements.
Phyllis then went into our local branch of RBS today to complain, and they created the passbooks while she waited.
However, instead of doing this electronically, the teller had to write every single transaction out manually (see the photo on the left).
Is this really the best modern British banks can do in 2011?
If so, it might help explain why RBS and other banks had to bailed out by the taxpayer back in 2008.