One day I was shopping in Marks & Spencer (or Marcos y Espéncer, as I for reasons unknown always think of that shop, as if it was Spanish), I got a chance to take this photo showing the cachier’s side of the checkout. The first sign says:
- Greet the customer
- Thank the customer for waiting
- Make a positive comment about the product being purchased
- Promote the Credit & Loyalty Card
- Pack product(s) with care
- Thank your customer
I love the bit about making a positive comment. Does that mean that if I buy a packet of condoms from a nice old lady, she’ll have to make a comment about how much she likes that brand?!?